Improving Health Outcomes: Applying Dimensions of Employee Engagement to Patients

By Preetinder Singh Gill.

Published by The International Journal of Health, Wellness and Society

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Article: Print $US10.00
Article: Electronic $US5.00

The study of employee engagement has been gaining interest over the past many years. Although an exact definition of this concept has not been formalized, a consensus seems to be emerging about the various dimensions which constitute employee engagement. The most commonly used dimensions of employee engagement include: communication, management effectiveness, alignment with organization, opportunity for development & recognition, and salary & compensation. There seems to be an analogy between office/work settings and health care settings, especially with regards to manager –subordinate and health care provider–patient relationships. Other similarities include the existence of rules & procedures and specific objectives. Based on these commonalities, it is prudent to study the dimensions of employee engagement in health care settings. Akin to employee engagement, a concept of patient engagement is introduced. The 5 proposed dimensions of patient engagement include: communication, provider effectiveness, alignment of objective, information & encouragement, and patient incentive. A model depicting the interrelation between these dimensions is also presented. Examples are provided to leverage each dimension in a health care setting. Lastly, it is argued that better health outcomes can be achieved by adequately addressing patient engagement.

Keywords: Employee Engagement, Patient, Health Outcomes

The International Journal of Health, Wellness and Society, Volume 3, Issue 1, pp.1-9. Article: Print (Spiral Bound). Article: Electronic (PDF File; 288.769KB).

Dr. Preetinder Singh Gill

PhD Student in Engineering Management, College of Technology, Eastern Michigan University, Ypsilanti, MI, USA

I have completed my dissertation defense for a PhD in Tech (Conc. Engineering Management). My research interests include: 1) Technological and engineering solutions for better health care management, 2) Employee engagement and business outcomes, 3) Policy formulation for technological innovation, 4) Knowledge management for enhanced decision making. I have Master’s and Bachelor’s degrees in Mechanical Engineering. I am a licensed professional engineer (P.Eng.) with project management professional (PMP) and manger of quality (CQM/OE) designations. I have earned a Six Sigma Black Belt certification. I am an engineering methods expert with 10 years of experience in product quality, mechanical dynamics, change administration, and knowledge management.