Relationship between Communication with Health Care Providers and Perceived Quality of Health Care

By Preetinder Singh Gill and Joan Cowdery.

Published by The International Journal of Health, Wellness and Society

Format Price
Article: Print $US10.00
Published online: April 11, 2014 $US5.00

Objective: This study examined the relationships between patient-provider (p-p) communication, patients’ perceptions of the quality of the care received, and reliance on their health care providers. Methods: Data was collected from 3,959 respondents of the 2012 U.S. Health Information National Trends Survey. Responses to questions regarding patient-provider communication, reliance on health care providers for health care needs, and perceptions of quality of health care received were analyzed using Structural Equation Modeling (SEM) to study the relationship among the three constructs. Results: SEM analysis showed directly proportional, statistically significant relationships between communication with health care providers and reliance on health care providers to take care of health needs, and reliance on health care providers and perceptions of the quality of health care received. The SEM path communication with health care providers and perceptions of quality of health care received was not statistically significant.

Keywords: Patient-provider Communication, Health Care Quality, Physician Reliance

The International Journal of Health, Wellness and Society, Volume 4, Issue 1, May 2014, pp.1-11. Article: Print (Spiral Bound). Published online: April 11, 2014 (Article: Electronic (PDF File; 478.271KB)).

Dr. Preetinder Singh Gill

PhD (Concentration—Engineering Management), College of Technology, Eastern Michigan University, Ypsilanti, MI, USA

I am an engineering methods expert with 10 years of experience in product quality, mechanical dynamics, change administration, and knowledge management. I completed my PhD in engineering management. I also have masters and bachelors degrees in mechanical engineering. I am a licensed professional engineer (PEng) with project management professional (PMP)and manger of quality (CQM/OE)designations. I have earned a Six Sigma Black Belt certification.

Dr. Joan Cowdery

Associate Professor, Health Education Program, Eastern Michigan University, Ypsilanti, MI, USA